Major Change

Date

Rationale

Supporting Documentation

Sought competitive bids for plant management. Service Master re-selected, with changes to contract (primarily financial)

1995

Financial analysis and dissatisfaction with Service Master personnel

RFP with supporting documentation (Office of the Vice President for Finance and Administration)

Completion of master plan for the campus

1997

Frameworks and Foundations document

Frameworks and Foundations (Office of the Vice President for Finance and Administration)

Ceased contract with Service Master and undertook in-house physical plant management

3/97

Although monthly satisfaction surveys were completed by SM, a review indicated that these surveys were not randomly distributed and that there was general dissatisfaction with the service. Further, through financial analysis, it was determined that the contract was not financially feasible.

Financial analyses (Office of the Vice President for Finance and Administration)